Communication and Change

We bring a strategic and comprehensive approach to communication and change management planning.

Communication and Change

The most effective change starts with engagement and communication, an approach that creates

  • Respect and a reputation that attracts talent
  • Positive customer experiences
  • More relevant and effective messages
  • Clearer information that takes less time to understand
  • Successful change

To set the stage for effective change management and communications, we

  • Genuinely engage people – providing them with an opportunity to influence decisions
  • Facilitate the process in a way that honours the value participants bring
  • Listen carefully and communicate clearly – verbally and in writing

This approach can make the difference between building buy-in for change and creating – or increasing – resistance.

We support your goals with research, writing and editing

Our approach to communication materials is driven by your strategy and built for your audience. We write to convey your information so they get it. We apply the perspective of the audience, using the plain language approach from choice of content through design.

We’ll provide the services you need each step of the way

  • Strategic advice on stakeholder and employee communication and engagement
  • Strategic and integrated communication, training and change management plans
  • Project management of communication initiatives and other service providers
  • Coaching and training on communication skills
  • Plain language writing and editing, encompassing content, organization, language and presentation
  • Development of communication materials, including speeches, reports, articles, fact sheets and web content

Clients say . . .

“Katherine brought great insight and advice to help guide our internal communications and change management approach.”

“The plan and the ideas you gave us are great and there are so many really smart and feasible action items for us to move forward with!”

“Katherine is a critical thinker with a demonstrated talent for identifying and scrutinizing communications issues and coming up with great solutions to maximize opportunities.”

“You don’t tolerate ambiguity and have a way of pushing us to articulate what we mean.”